FAQ
Q: What currency are the prices listed in?
A: All Metrolinx Shop prices are listed in Canadian dollars.
Q: How do I use promotional discount codes?
A: If you have a discount code, you can apply it to your order at the checkout screen by entering in the correct code in the respective text box.
*Please note that only one promotion code/discount code can be used per order and restrictions may apply during sale events.
Q: Is there a retail location I can visit?
A: The Metrolinx Shop is currently only offering products online and distributing via courier. We hope to expand into retail locations through pop-ups and partnerships in the future. Visit themetrolinxshop.com often for more details.
Q: Can I pick my product up and save shipping?
A: The Metrolinx Shop is currently only offering products online and distributing via courier. We hope to expand into retail locations through pop-ups and partnerships in the future.
Q: Do you ship to my location?
A: We currently only ship to Canada and the USA. Please see the live shipping rates at checkout.
Q: What carriers do you use?
A: We use Canada Post and FedEx to ship The Metrolinx Shop products. Please see the live shipping rates at checkout.
Q: When will my order arrive?
A: Typically, all products will ship on the same or next day and the shipping rates at check-out provide an estimate ETA based on your address. You will receive a shipping confirmation when your package ships. During peak periods like the holidays, the individual product descriptions may provide an estimated delivery date.
Q: How can I pay for my order?
A: The Metrolinx Shop offers PayPal and Credit Card (Visa, Mastercard, Amex) payments.
Q: How will payments appear on my Payee statement?
A: Payments do not appear as The Metrolinx Shop; payments will appear as being made to; SVS Marketing or Stincor Van-Smith Marketing.
Q: How do I return or exchange my product?
A: You may return products in unused condition for full refund within 30 days of the purchase date. The customer may be responsible for return shipping charges. To request a return, please Contact Us for more information.
Q: I did not receive my order notification.
A: Thanks for your inquiry. Order notifications are sent automatically by the system when you place an order. Typically, this takes no longer than 10 minutes. If for some reason you did not receive your notification, we recommend you check your spam folder first and then Contact Us to make other arrangements.
Q: How much does an Adult fare cost?
A: Please visit GO Transit or UP Express, for information about fares and service schedules.
Q: How can I contact customer service?
A: Customer service can be contacted online at our Contact Us page. Our customer support team is available Monday to Friday between the hours of 9 am to 5pm EST.
Q: How do I cancel an order?
A: To cancel and order please go to our Contact Us page and complete the form requesting an order cancellation. Please be sure to include your order number and note that if the order has shipped return shipping charges could apply.
Q: How do I change my order?
A: To make changes to your order please go to our Contact Us page and complete the form requesting the changes to your order. Please be sure to include your order reference number and the changes you would like to make. In some cases, changes might require the cancellation of the original order and a new order placed.
Q: How does Metrolinx protect my personal information?
A: We know how important your personal information is to you. The Metrolinx Shop is committed to keeping your information confidential. Metrolinx values and respects your privacy, and is committed to protecting your personal information by keeping it confidential and secure. Metrolinx’s collection, use and retention of your personal information is governed by the terms of the Freedom of Information and Protection of Privacy Act, R.S.O. 1990, and other relevant legislation.
For more information, visit the Privacy Policy and the Terms & Conditions on www.themetrolinxshop.com.